KIRKWOOD DISTILLERY PRIVACY POLICY

This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.


How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at info@kirkwooddistillery.co.uk or write to us at the following address:

Kirkwood Distillery

Church Farm Studios
Stanton Lacy
Ludlow
Shropshire
SY8 2AE


Information we collect and what we use it for

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.

Information collected from browsing our website
If you are visiting our website for browsing purposes (not making purchases from our online shop), then we gather information only through our web cookies (see cookie policy below).  This information is used for operating the website and customising its operation for visitors. 

Information collected when using our online shop
If you are using our online store to make purchases, we collect personal information from you including:

your name
your address
your phone number
your email address
a list of the products you wish to purchase

This information is used to complete the purchase transaction and for shipping the products to be delivered to you. You can choose to create an account on the online store that will save this information for future purposes, or you can choose to perform a purchase transaction as a guest and the no account will be created. In either instance, the inforation you provide is used solely to complete the transaction and facilitate delivery of goods to the address provided. This information will be shared with our payment processing partner (Stripe) and one of our shipping partners (UPS, APC or Royal Mail) for the purposes stated. Only that information necessary is shared with our partners (for example, shipping partners are not provided with the list of items ordered but only your address and contact information). If you choose to create an account with our online store and save your information, it will be stored securely within our web application database. You may update or delete your information at any time by visiting the My Account page on our website, or by contacting as at the address above or by email at info@kirkwooddistillery.co.uk.  Accounts that have been inactive for more than a year will be deleted and all personal information associated also deleted.  Information about orders will be retained for up to seven years for tax and compliance purposes.  If you choose not to create an account, then your personal information will only be stored as it related to that one order and will not be available through the My Accounts page.

We use Stripe as the payment processing partner for our online store.  Any credit card information you enter is visible only to Stripe and is not seen, recorded or captured by our systems in any way.  We provide Stripe with the necessary information to complete the transaction, including a shopping cart total and shipping costs, as well as address information needed for Stripe to verify the credit card provided. At no point do we see or store any credit card information.  For more information about how Stripe uses your information, please see the Stripe privacy policy.

For more information about how our shipping partners use your information, please see the privacy policy for the shipping partner used for your delivery.  When placing an order, you will receive tracking information directly from the shipper that should also include a link to their relevant privacy policies.

We do not use the information you provide us for marketing purposes. We do not issue marketing emails or email newsletters, nor do we share your information with any third parties. If you receive any marketing communication that appears to originate from Kirkwood Distillery, please contact us immediately at info@kirkwooddistillery.co.uk so that we may investigate the matter.


Information collected when purchasing products from us at a festival or market event
We do not ask for or collect any information when selling our products at public events unless legally required to do so, and in such instances we do not store or record any of this information.  For example, we may ask to see identification in order to verify age when purchasing alcohol products from us, but we do not record or store this information in any way. When making a purchase using cash, no personal information is requested, stored or recorded in any way.  When making a purchase using a credit card, we use an external payment service (iZettle, now owned by PayPal) to perform the transaction. An iZettle card reader is used that connects to iZettle via a smartphone app to verify credit card information and process payments.  Kirkwood Distillery have no visibility to the credit card information used in any such transaction, and do not store or record any such information.  We receive reports and receipts from iZettle that show the items purchased, the amount processed and the status of the transaction (approved, denied, etc) but no actual credit card details are shared with us. We may request to see identification to verify ownership of a credit card, but no information from such checks is stored or recorded in any way.  For more information about how iZettle uses your information during and after the transaction is completed, please see the iZettle privacy policy.


When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our customers use our digital platforms to enable us create better content and more relevant communications:

- how you have reached our digital platform and the internet protocol (IP) address you have used
- your browser type, versions and plug-ins, and your operating system
- your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information

We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms (e.g. social media posts, etc)

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.

Some of the organisations to which we may disclose your personal information are situated outside of the United Kingdom and European Union in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.


Cookie Policy
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The website uses server-side Session cookies to store information; this allows the website to identify the user to remember certain actions when navigating around our website, such as responding to a form and User Interface actions. These actions are stored securely on the server and not on the end user’s computer/device, and are designed to make the site more pleasurable to use for you.

We use Google Analytics to monitor our website visitors, which identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. For more information on Google Analytics please see their privacy policy.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information regarding Cookies please visit the aboutcookies.org.uk website.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


More about your information - your rights

You may correct or update your personal information at any time by emailing us at info@kirkwooddistillery.co.uk. Please include your name, company name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.  We may take up to one month to respond to such requests.


Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version.


Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire
SK9 5AF

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/