Church Farm Studios
Information we collect and what we use it for
Information collected from browsing our website
Information collected when using our online shop
If you are using our online store to make purchases, we collect personal information from you including:
your phone number
your email address
a list of the products you wish to purchase
This information is used to complete the purchase transaction and for shipping the products to be delivered to you. You can choose to create an account on the online store that will save this information for future purposes, or you can choose to perform a purchase transaction as a guest and the no account will be created. In either instance, the inforation you provide is used solely to complete the transaction and facilitate delivery of goods to the address provided. This information will be shared with our payment processing partner (Stripe) and one of our shipping partners (UPS, APC or Royal Mail) for the purposes stated. Only that information necessary is shared with our partners (for example, shipping partners are not provided with the list of items ordered but only your address and contact information). If you choose to create an account with our online store and save your information, it will be stored securely within our web application database. You may update or delete your information at any time by visiting the My Account page on our website, or by contacting as at the address above or by email at firstname.lastname@example.org. Accounts that have been inactive for more than a year will be deleted and all personal information associated also deleted. Information about orders will be retained for up to seven years for tax and compliance purposes. If you choose not to create an account, then your personal information will only be stored as it related to that one order and will not be available through the My Accounts page.
We do not use the information you provide us for marketing purposes. We do not issue marketing emails or email newsletters, nor do we share your information with any third parties. If you receive any marketing communication that appears to originate from Kirkwood Distillery, please contact us immediately at email@example.com so that we may investigate the matter.
Information collected when purchasing products from us at a festival or market event
When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our customers use our digital platforms to enable us create better content and more relevant communications:
- how you have reached our digital platform and the internet protocol (IP) address you have used
- your browser type, versions and plug-ins, and your operating system
- your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information
We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms (e.g. social media posts, etc)
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The website uses server-side Session cookies to store information; this allows the website to identify the user to remember certain actions when navigating around our website, such as responding to a form and User Interface actions. These actions are stored securely on the server and not on the end user’s computer/device, and are designed to make the site more pleasurable to use for you.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information regarding Cookies please visit the aboutcookies.org.uk website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at firstname.lastname@example.org. Please include your name, company name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right. We may take up to one month to respond to such requests.
Where to make a complaint
Information Commissioner's Office
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/